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Frequently Asked Questions
Support FAQ
01How fast will my ticket be answered?
Our average response time for standard tickets is under 15 minutes. Enterprise customers receive priority routing with guaranteed 5-minute initial responses.
02Do you offer technical support for third-party software?
We guarantee the uptime of the hardware and the network. While our team often goes above and beyond, configuring third-party game mods or software is generally unmanaged.
03Where can I check server status?
You can check real-time global infrastructure status anytime at status.plexscale.com.
