Refund Policy

Transparent terms for cancellations and financial claims.

01

Refund Window

We aim to ensure full satisfaction with our services. However, strictly structured refund windows are required to prevent service abuse.

  • Refund requests are valid only within 24 hours of service activation.
  • Refunds apply exclusively to first-time purchases of a specific service category.
  • All refund requests must be submitted via a support ticket and include a valid, technical, or service-related reason for cancellation.
02

Non-Refundable (Strict)

Certain situations and service types are entirely exempt from our standard refund policy.

Strictly Non-Refundable Conditions
  • Service has already been provisioned and fully activated (specifically applies to VPS, Dedicated Servers, and Custom Deployments).
  • The allocated resources (bandwidth, compute) have been heavily utilized within the 24-hour window.
  • Any abuse or violation of our Terms of Service is detected upon account review.
  • Invoices covering setup fees, software licensing, or custom network configurations.
03

Manual Payment Rule

Transactions processed outside of our automated billing gateway require manual accounting and verification.

No Refunds for Manual/Partial Payments

If a service is purchased via manual methods (e.g., Discord invoices, direct crypto transfers, custom wire payments), or if a partial payment is made towards a balance, no refund will be provided under any circumstances.

04

Abuse = No Refund

Maintaining a secure network is our absolute priority. Services terminated due to abuse are completely ineligible for financial restitution.

Any violation of the Acceptable Use Policy results in immediate suspension and the forfeiture of any refund rights. Examples of abuse include, but are not limited to:

  • Initiating or receiving DDoS attacks.
  • Phishing, spoofing, or identity theft operations.
  • Hosting, distributing, or executing malware.
  • Hosting illegal or pirated content.
  • Intentional resource abuse that degrades host node performance.
05

Chargebacks

We process refunds directly through our support portal. Utilizing payment processor dispute systems bypasses our internal resolution process and incurs heavy penalties on our merchant accounts.

Chargeback Consequences

Initiating a chargeback or payment dispute will result in a permanent account ban, the immediate termination of all active services without backup access, and the absolute forfeiture of data recovery options.

06

SLA (Important)

Our Service Level Agreement (SLA) guarantees extremely high uptime. However, in the rare event that an outage does occur, claims must be processed correctly.

SLA Compensation Rules

In the case of verified downtime exceeding our SLA guarantee, compensation is provided strictly as service credits only. No monetary refunds will be issued to your original payment method for SLA claims.